Frequently Asked Questions
Everything you need to know about your Snowverb experience
What are your shipping times and costs?
We offer worldwide shipping. Standard delivery typically takes 7-12 business days, while express shipping takes 3-5 business days. Shipping costs are calculated at checkout based on your location and order weight.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label if applicable.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all Snowverb products come with a 1-year limited warranty against manufacturing defects. This does not cover normal wear and tear or damage from improper use.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 6 hours of placement by contacting our customer service team.